Refund policy

Home delivery: The home delivery period will be 24 to 48 hours (business days) depending on the destination population.

 The courier company usually delivers during business hours, so if you have any time preference for delivery between morning or afternoon, you can indicate it to us in the order comment and the transport company will try to fulfill it to the best of its route and schedule possibilities. .

 The delivery of the merchandise will be made to the address designated by the client with up to two attempts (except in periods of production peaks, with one), unless the recipient is repeatedly absent or due to its weight, volume or characteristics that do not allow a single attempt. person handling it, in which case, prior notice will be made at the street door. In the event of the recipient's absence, notice of the delivery attempt and how to agree on it will be left.

 Click & Collect: You can collect your order online at any of the stores. The delivery time is 24 to 48 hours (business days). You will receive an SMS when your order is ready for pickup. This service is free.

 In some orders you will see the option to collect your order in 2 hours, this means that the store has everything necessary to prepare your order as quickly as possible and that it will be ready for collection in just 2 hours and you have up to 15 days to collect it.

  Delivery times are counted from the moment the order leaves our warehouse, which we will notify you by email.

 In some cases and depending on the availability of the product, our incident team will contact you to provide a solution and to inform you of the delivery time once the selected product is available.